![]() ![]() Once we received the e-bike, we will either replace the item or give you a refund, which normally takes about 2 business days. Please send us a notification after shipping out your returning item and provide the tracking number to us. Since the return address may be different from our shipping address or storage address. Ship the Returning E-bikes - When your return request is approved, please do not ship the e-bike to the storage before receiving correct shipping address provided by our customer service.And you need to provide us with pictures and videos to prove the e-bike is still in an acceptable condition. To issue a return, please contact our customer service apply a return request. We cannot guarantee that we will receive the item you are attempting to return. We recommend using a trackable shipping service and purchasing shipping. You will be responsible for paying for your own shipping costs for returning your item. If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price. Returns of New and Unused Items Outside the 14-Day Window.Electric bikes must have less than twenty (20) miles on the odometer. We will issue a refund using the same payment method you used originally. (Return Condition - To return a bike that is not defective or damaged, The bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.).Īny items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We allow you to return any item in new and unused condition within 14 days of receipt for a full refund with no restocking fee, less shipping charges. Returns of New and Unused Items Within 14 Days of Receipt.Please read the following carefully to understand our return and restocking fee policy applicable to all ebikes sold by BeeCool.
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